Tepe, Serap. “Determination of Factors Affecting Call Center Selection Using Multi-Criteria Decision-Making Technique: Analysis With Dematel Method”. In Current Studies in Social Sciences VII, edited by Yelda Durgun Şahin, Harun Kaptaner, Hülya Çakır, Onur Doğan, Senem Gürkan, Serap Tepe, and Kübra Özarslan, 73–90. Türkiye: Academician Publishing Book DOI Portal, 2023. Accessed July 14, 2026. https://www.omp35.books.akademisyen.net/index.php/akya/catalog/book/2817/chapter/9404.